Transparency and Privacy Policy – Monogram

Transparency and Privacy Policy – Monograma

Last updated: 14.08.2025

Monograma Ltd. is committed to protecting your personal information in accordance with the Protection of Privacy Law, 5741-1981, and Amendment No. 13 to the law.
This document is intended to explain clearly and transparently how we collect, use, store, and protect your information, and what your rights are regarding this information.

1. Details of the Database Owner and Privacy Protection Officer

  • Database Owner Name: Monograma Ltd.

  • Address: 30 Ibn Gabirol St., Tel Aviv – State of Israel

  • Contact Email: info@monograma.co.il

  • Phone: 03-6917077

  • Privacy Protection Officer (DPO): Asher Rubin

2. Types of Information We Collect

We collect personal information that you provide to us when using our website and services, such as:

  • Full name

  • Email address

  • Shipping address

  • Phone number

  • Order and payment details (excluding credit card numbers – these are stored solely by the payment processor)

  • Invoice details

  • Any additional information you choose to provide as part of an order or inquiry

In addition, we collect technical and usage information automatically:

  • IP address

  • Browser type and operating system

  • Site browsing data (cookies, duration of stay, pages viewed)

3. Is Providing Information Mandatory or Voluntary?

  • Some information is required to provide the service (such as name, shipping address, payment details). Failure to provide it may prevent the completion of your order.

  • Other information is provided of your own free will and is used to improve your service experience.

4. Purposes of Data Processing

Personal information is collected and used for:

  1. Processing orders, delivering products, and providing customer service

  2. Billing and accounting documentation

  3. Sending updates and marketing offers (with your express consent)

  4. Improving the user experience on the website

  5. Compliance with legal and regulatory requirements

5. Sharing Information with Third Parties

We may share information with:

  • Service providers (e.g., shipping companies, payment processors, website hosting, advertising systems)

  • Competent authorities, if required by law

  • We undertake not to share your credit card details with third parties (in fact, we do not have access to the full card number at all)

6. Marketing Communications

  • We may use your information to send promotional and marketing communications – only to customers who have legally registered in our database or have given express consent, in accordance with the Communications Law and the Privacy Protection Law.

  • Every communication will include a simple and quick opt-out link, allowing you to stop receiving communications immediately.

  • Requests to opt out will be processed within a maximum of 3 business days.

7. Data Retention

Personal information will be kept only as long as it is necessary for the purposes for which it was collected, or in accordance with legal requirements.
We also retain information that helps us avoid sending communications to those who do not wish to receive them.

8. Your Rights

In accordance with the law, you have the following rights:

  • Access to the information kept about you

  • Correction of incorrect, incomplete, or outdated information

  • Deletion of information that is no longer required

  • Restriction of use of the information

  • Withdrawal of consent to use information for marketing purposes

To exercise these rights, you may contact us at: info@monograma.co.il

9. Information Security

We implement administrative, technological, and physical measures to secure information, including:

  • Data encryption

  • Access control

  • Access monitoring

  • Keeping activity logs

10. Cookies

The Monograma website uses "cookies" for its ongoing and proper operation, to tailor the site to your personal preferences, and for information security purposes.
Modern browsers include an option to avoid accepting cookies. If you do not know how to do this, check the help file of the browser you are using.

11. Contact Us

For questions, clarifications, or requests regarding this policy, you may contact:
Email: info@monograma.co.il
Phone: 03-6917077

Data Protection Officer: Asher Rubin

Updates and Changes
We reserve the sole right to make any changes to the website at any time and for any reason, without prior notice and without any liability on our part. We may make changes and/or updates to these terms of use at any time. By using the site, you agree to be bound by the terms of use at all times, and you should periodically check for changes made to the terms of use.