Online reviews of MONOGRANA

The most important parameter at Monogram is – what our customers think of us.

 

Businesses tend to talk about themselves and their service capabilities, but the truth is that customers know better than we do, and today in the internet age, customers can rate businesses on Google as well as Facebook.

 

 

See an example of what this looks like in reality

 

 

Businesses have no real ability to influence customer reviews, and if someone writes a bad review about you, you cannot delete it, so the only way to manage this

is to provide a good shopping experience for the customer

 

How do you do that? How do you leave a good impression on customers?

It's not that complicated.. all you have to do is think "what kind of treatment and service would I want to receive"

 

And the moment you take that simple sentence and use it in every possible situation, it becomes a core value of your brand.

 

 

And there are a number of simple rules that must be followed:

 

• Transparency – be honest and clear
• Do not promise what you cannot deliver
• Promise less and deliver more.. it always works in your favor
• Give positive answers
• Make an effort even when it's difficult
• Listen to the customer
• Don't be petty
• No fine print
• Promise-keep
• The customer isn't satisfied- fix it
• Refund money – it's the same action as taking money, just reversed
• If the customer made a mistake in the inscription on the product – try to absorb it, help out.. this is not the time to profit
• Ensure an accurate presentation of what you are selling- sizes, colors
• Use a high-quality and fast shipping service
• Real prices – no fake promotions
• Fair prices- your customer is a human being, not a tycoon